Lion Power Solution provides warranty to 12 v UPS form modem to the original buyer from defects in material and manufacturing that affect the operation for one year from the date of purchase. This warranty is also valid for UPS repaired or replaced by us till the end of this 12 months duration from the date of purchase.
If the product is not working satisfactorily** (see definition below) due to design, construction or materials, during warranty period then contact us and we will work to troubleshoot it for you and if we cannot, we will replace/repair the unit. Please do not ship the device without following the warranty claim steps at the bottom of this page. Once we determine that the unit needs service, you will need to ship the unit to us at your cost. We will then repair or ship a replacement at our cost.
** For this warranty, Satisfactory Working is defined as follows – The device works normally within the limits of the normal degradation during usage over time for most of the routers/modems. Other than the cases of clear signs of malfunction of the device, Lion Powers Solutions has sole discretion in determining what is the acceptable appropriate capacity and what method is used to measure this capacity over time.
This limited warranty does not cover any damage during freight – visible or otherwise. The customer must contact the courier and the manufacturer and inform us about any damage or problems within 48 hours of receipt. If any damage is not reported within 48 hours, the customer will have to bear all costs of shipping/repair/replacement.
Exclusions:
This limited warranty does not apply for damages caused by:
- Accidental or intentional drop
- Misuse (like shorting or applying higher voltage or current rating than specified)
- Liquid spills
- Outdoor usage or use near heat sources
- Acts of God like storm, flood, earthquake
- Intentional tampering /visible opening (we have tamper evidence in the unit)
- Attempted repair
Any incidental or indirect damages like loss of damaged data, loss of usage of connected devices, inability to correctly install the products, connecting devices to incorrect rating appliances
In no event, the claim for any product will exceed the amount the customer paid for the device.
Follow the following steps to avail of this warranty.
Step 1. Make sure, the date of purchase and claim of warranty date are within 12 months.
Step 2. Please make sure the device is properly charged before checking the serviceability, we advice to give a full charging the UPS (with out connecting to load), before testing. Full charging duration is 8-9hours.
Step 3. If your device fails to operate within the above warranty period, please send an email to : mail@lionpowers.com. Indicating your Name, Date of Purchase, Order #, Product number mentioned on the device, the problem being experienced. We will get back to you within 48 hours of the request. You may also report the problem through our whats App number. +91 9495141913
P.S. Do Not ship the product directly to us without having a conversation with us to understand the issue being experienced and if it is covered under warranty.
If you have any other questions about this warranty, please contact us at mail@lionpowers.com